{"id":113490,"date":"2021-05-20T11:05:14","date_gmt":"2021-05-20T11:05:14","guid":{"rendered":"http:\/\/nosalive.com\/perguntas-frequentes\/"},"modified":"2026-01-29T15:33:29","modified_gmt":"2026-01-29T15:33:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/nosalive.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row content_width=&#8221;full&#8221; equal_height=&#8221;&#8221; background_type=&#8221;featured_image&#8221; background_effect=&#8221;zoomin&#8221; background_img_lazyload=&#8221;1&#8243; add_overlay=&#8221;yes&#8221; overlay_color=&#8221;custom&#8221; overlay_opacity=&#8221;60&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1767712457392{padding-top: 6em !important;padding-bottom: 3em !important;}&#8221; overlay_custom_color=&#8221;#000000&#8243;][vc_column][vc_custom_heading style=&#8221;&#8221; text=&#8221;FAQ&#8221; font_size=&#8221;&#8221; font_weight=&#8221;700&#8243; tag=&#8221;h1&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;&#8221; background_type=&#8221;image&#8221; background_color=&#8221;custom&#8221; background_img_lazyload=&#8221;1&#8243; border_color=&#8221;black&#8221; border_style=&#8221;solid&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1767712435028{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 25px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8221; background_custom_color=&#8221;#0a0404&#8243;][vc_column][vc_accordion background=&#8221;transparent&#8221;][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;How can I exchange my pass for a wristband?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">The passes must be exchanged for a wristband on the first day at the entrance of NOS Alive on the point of exchange inside the festival grounds.<\/span><\/p>\n<p>You can also exchange your pass for a wristband at Alegro Shopping Center, on July 9 and 10th, from 10 am to 10 pm.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-bed&#8221; add_icon=&#8221;true&#8221; title=&#8221;Do the 2 or 3 day passes include access to the camping site?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">No, the access to the camping site (Lisbon Camping) can be purchased in the usual places.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-exclamation-triangle&#8221; add_icon=&#8221;true&#8221; title=&#8221;What are the restrictions to enter the festival grounds?&#8221;][vc_column_text]<\/p>\n<h4><span style=\"font-weight: 400;\">The following objects\/items are not allowed at NOS Alive grounds:<\/span><\/h4>\n<ul>\n<li>Firearms\/melee weapons;<\/li>\n<li>Dangerous objects (knives, any type of weapon, chains, belts and\/or sharp bracelets, etc.);<\/li>\n<li>Explosive material and pyrotechnic material;<\/li>\n<li>Plastic bottles with lid (allowed entry with 0.50 lt without cap; forbidden bottle 1.5 lt);<\/li>\n<li>Cans, glass cups;<\/li>\n<li>Drinks, syringes, drugs;<\/li>\n<li>Selfie Sticks, rigid masters;<\/li>\n<li>Xenophobic or call to violence messages;<\/li>\n<li>Lunchboxes, boxes and containers;<\/li>\n<li>Chairs of any type and shape;<\/li>\n<li>Metal chains;<\/li>\n<li>Flashlights, lasers and flashlights;<\/li>\n<li>Helmets;<\/li>\n<li>Speakers, musical instruments, sound recorders;<\/li>\n<li>Boxes with food;<\/li>\n<li>Professional photographic\/filming cameras;<\/li>\n<li>Animals;<\/li>\n<li>Glass objects (bottles\/perfumes, etc.);<\/li>\n<li>Umbrella;<\/li>\n<li>Suitcases, oversized suitcases or similar;<\/li>\n<li>And any object that can be considered as a throwable item.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There\u2019s a cloakroom available at the Welcome Center. The cloakroom has a cost of 1\u20ac per piece, to store items that are not allowed to enter the venue.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;I bought a FNAC NOS Alive Fan Pack with a 3-day Pass, do I need to make any changes?&#8221;][vc_column_text]No, the 3-day Pass included in the FNAC Fan Pack is already valid to enter the NOS Alive venue. Do not forget that it is mandatory to put the wristband on the day of entry, inside the venue.<\/p>\n<p>You can also exchange your ticket for a wristband at Alegro Shopping Center, on July 9 and 10th, from 10 am to 10 pm.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;I bought the 2-day pass and a day ticket for the other day of the festival. Can I change them for a 3-day pass wristband ?&#8221;][vc_column_text]No. The wristband will be placed on the ticket holder only for the days corresponding to the purchased pass. On the remaining day, you must use your daily ticket to enter the festival.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;Can I get the wristband of a friend by presenting his\/her ticket?&#8221;][vc_column_text]No. The wristband at the time of exchange has to be placed on the ticket holder.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;I bought the NOS Alive pass but, for professional reasons, I cannot use the wristband on one of the days. What should I do?&#8221;][vc_column_text]Before invalidating your ticket to exchange the wristband, you must inform the employee of this constraint and present your professional card\/record. If the wristband cannot be put on your wrist and does not fit your ankle, as it is one size fits all, the collaborator will try to come up with another plausible solution.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;If the day I want to go to is already sold out, can I exchange my 1-day voucher (FNAC Fan Pack) for that day?&#8221;][vc_column_text]No, as the exchange is subject to existing stock. If you don&#8217;t exchange your voucher, it will automatically be valid for the last sold-out day of the Festival.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;I bought a NOS Alive FNAC Fan Pack with a 1-day voucher, what should I do?&#8221;][vc_column_text]The 1-day Voucher must be exchanged at a FNAC store, for a valid ticket of your choice depending on the availability of tickets for each day. The Voucher is not valid to enter the NOS Alive venue.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;If I have a 2 or 3 day pass and I attend on the first day, can I make the exchange on the second day?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">No, the exchange must be carried out on the first day at entrance of the festival.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After the ticket validation on the first day, the ticket is no longer valid and access on the following days is possible only through a wristband.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-sign-in&#8221; add_icon=&#8221;true&#8221; title=&#8221;Can I enter and exit the festival grounds with my ticket?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">If you hold a daily ticket, it is not possible to leave the grounds and get in again, the process being the same as in a regular show. If you hold a two or three day ticket and you have already the matching wristband, you may enter and exit the grounds.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-sign-in&#8221; add_icon=&#8221;true&#8221; title=&#8221;At what time do the doors open and close?&#8221;][vc_column_text]Doors open at 3 pm, on every day of the festival, and close at 4 am. The last entrance on the venue is 15 minutes before closing doors.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-id-card-o&#8221; add_icon=&#8221;true&#8221; title=&#8221;I bought a 2 or 3 day pass and I\u2019m not going on one of the days. Can I give my ticket to a friend for him to go on the day when I\u2019m not going?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">No. The ticket is personal and non transferable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upon entry, the ticket is validated and the next time you enter you must be wearing the wristband.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is mandatory to exchange the ticket for the wristband after entering the enclosure.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don&#8217;t have it, you won&#8217;t be able to make a new entry since the ticket will have already been validated on the day of the first use.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-chain-broken&#8221; add_icon=&#8221;true&#8221; title=&#8221;When I have my wristband put on can I remove it?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">No. Any damage that is visible on the wristband means the person is not allowed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The wristband will serve as the entrance ticket to facilitate the control.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, if the wristband is sewn or loose, you cannot enter the festival grounds.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have any allergies or a profession that involves removing the bracelet, this should be stated and proven when placing the wristband so that a new wristband can be placed daily.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-id-badge&#8221; add_icon=&#8221;true&#8221; title=&#8221;I was offered a ticket to the NOS Alive. However, the ticket has the name of the person who bought it. Am I going to have any problems at the entrance?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">No, as long as the ticket has not already been used to enter. The name on the ticket only serves to personalize it.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-map-marker&#8221; add_icon=&#8221;true&#8221; title=&#8221;Is there a ticket office near the festival grounds?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Yes, there is. The ticket office opens at 12 pm.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-child&#8221; add_icon=&#8221;true&#8221; title=&#8221;What is the minimum age for entry to the grounds?&#8221;][vc_column_text]The minimum age is 6 years old.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-child&#8221; add_icon=&#8221;true&#8221; title=&#8221;Do children need a ticket to enter the enclosure?&#8221;][vc_column_text]For reasons of security and capacity of the enclosure, anyone to gain access to the enclosure must have a valid ticket, including children from 6 years old.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-trash-o&#8221; add_icon=&#8221;true&#8221; title=&#8221;After exchanging my 2 or 3 day pass for a wristband, can I through my ticket to the trash?&#8221;][vc_column_text]<span style=\"font-weight: 400;\">No. The wristband is valid for entering and exiting the festival grounds. However, the ticket is the proof of purchase of the ticket and can be requested at any time upon entry.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;NOS Alive&#8217;25 ticket information &#8211; July 12&#8243;][vc_column_text]Following the change to the July 12 lineup of NOS Alive\u201925, already purchased single-day tickets, 2-day passes (for July 10 &amp; 12 and July 11 &amp; 12), and 3-day passes remain valid.<\/p>\n<p>Those wishing to request a refund for the July 12 single-day tickets can do so from Saturday, May 31 until June 30 (30 days), either at the original physical point of purchase or by contacting the online ticket office where the tickets were bought, presenting the ticket and proof of purchase.<\/p>\n<p>Check the official NOS Alive\u201925 ticket outlets at nosalive.com\/bilheteira and confirm where you bought your ticket to speed up the process.<\/p>\n<p>For more information, contact us at bilheteira@nosalive.com[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row equal_height=&#8221;&#8221; hide_class=&#8221;wvc-hide&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1688570691772{padding-right: 35px !important;padding-left: 35px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Q&amp;A NOS ALIVE 2021\/2022<\/h3>\n<p style=\"text-align: center;\"><strong><u>Decree Law n\u00ba 10-I\/2020, of the 26th of march, in its updated version of the Decree Law n\u00ba 26-A\/2021, of the 5th of April<br \/>\nUpdated on July 4th 2021 at 10am.<\/u><\/strong><\/p>\n<p>[\/vc_column_text][vc_accordion background=&#8221;transparent&#8221;][vc_accordion_tab title=&#8221;Will NOS Alive\u201921 be cancelled or postponed due to Covid-19, and what are the new dates?&#8221;][vc_column_text]The 14th Edition of NOS Alive festival will be rescheduled to the 6<sup>th<\/sup>, 7<sup>th<\/sup>, 8<sup>th<\/sup> and the 9<sup>th<\/sup> of July of 2022.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Are the tickets I purchased for NOS Alive\u201920 and NOS Alive\u201921 valid for NOS Alive\u201922?&#8221;][vc_column_text]Yes.<\/p>\n<ul>\n<li>The tickets purchased for NOS Alive\u201920 and NOS Alive\u201921 are valid for NOS Alive\u201922 for the corresponding days of the week without need to exchange them, meaning, if your ticket was for Thursday in 2021, it will only be valid for Thursday of 2022.<\/li>\n<li>You can also exchange it for a different day, subject to availability, at the original point of sale upon presentation of your ticket and proof of payment.<\/li>\n<li>You can also exchange it for a voucher valid until the 31<sup>st<\/sup> of December 2022 until the August 12, 2021.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I get a refund of the value of the ticket I purchased, if I don\u2019t want to go to NOS Alive\u201922?&#8221;][vc_column_text]Yes. If you are unable to attend NOS Alive&#8217;22 and do not wish to attend any other event promoted by Everything Is New, you can request a refund of NOS Alive&#8217;20 or NOS Alive&#8217;21 tickets at the point of sale where the ticket was issued, within 14 working days after the date scheduled for the NOS Alive&#8217;21, upon presentation of the ticket and proof of purchase:<\/p>\n<ul>\n<li>tickets purchased for the 8<sup>th<\/sup> of July of 2020 and the 7<sup>th<\/sup> of July 2021 \u2013 refund request between the 9<sup>th<\/sup> of July and 28<sup>th<\/sup> of July of 2021;<\/li>\n<li>tickets purchased for the 9<sup>th<\/sup> of July of 2020 and the 8<sup>th<\/sup> of July 2021 \u2013 refund request between the 10<sup>th<\/sup> of July and 29<sup>th<\/sup> of July of 2021;<\/li>\n<li>tickets purchased for the 10<sup>th<\/sup> of July of 2020 and the 9<sup>th<\/sup> of July 2021 \u2013 refund request between the 11<sup>th<\/sup> of July and 30<sup>th<\/sup> of July of 2021;<\/li>\n<li>tickets purchased for the 11<sup>th<\/sup> of July of 2020 and the 10<sup>th<\/sup> of July 2021 \u2013 refund request between the 12<sup>th<\/sup> of July and 2<sup>nd<\/sup> of August of 2021;<\/li>\n<li>3 day tickets purchased for the 8<sup>th<\/sup>, 9<sup>th<\/sup> and 10<sup>th<\/sup> of July 2020, and the 7<sup>th<\/sup>, 8<sup>th<\/sup>, and 9<sup>th<\/sup> of July 2021 \u2013 refund request between the 11<sup>th<\/sup> of July and 30<sup>th<\/sup> of July of 2021;<\/li>\n<li>3 day tickets purchased for the 9<sup>th<\/sup>, 10<sup>th<\/sup> and 11<sup>th<\/sup> of July 2020, and the 8<sup>th<\/sup>, 9<sup>th<\/sup>, and 10<sup>th<\/sup> of July 2021 \u2013 refund request between the 12<sup>th<\/sup> of July and 2<sup>nd<\/sup> of August of 2021;<\/li>\n<li>4 day tickets\u00a0purchased for the 8<sup>th<\/sup>, 9<sup>th<\/sup>, 10<sup>th<\/sup> and 11<sup>th<\/sup> of July 2020, and the 7<sup>th, <\/sup>8<sup>th<\/sup>, 9<sup>th<\/sup>, and 10<sup>th<\/sup> of July 2021 \u2013 refund request between the 12<sup>th<\/sup> of July and 2<sup>nd<\/sup> of August of 2021;<\/li>\n<\/ul>\n<p>In the absence of requesting a refund, within the time limits stipulated by the law, the ticket holder is deemed to have accepted the rescheduling, without the right to a refund of the amount in question.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;How can I use my voucher?&#8221;][vc_column_text]The voucher can be used to purchase tickets for NOS Alive\u201922 or any other Everything Is New show until the 31<sup>st<\/sup> of December 2022, which can be checked at <a href=\"https:\/\/everythingisnew.pt\/\">https:\/\/everythingisnew.pt\/<\/a>, where you can also find the list of agencies, points of sale that allows the use of the voucher.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I exchange my ticket directly for another Everything is New show?&#8221;][vc_column_text]No. You will have to exchange your ticket for a voucher which can be used to purchase tickets for NOS Alive\u201922 or any other Everything Is New show until the 31<sup>st<\/sup> of December 2022.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Does the exchange have any cost?&#8221;][vc_column_text]No. The exchange will be made in the following conditions:<\/p>\n<ul>\n<li>If the value of the ticket, for the chosen show, is of higher value than the ticket\/voucher, it can be used as principle of payment, and you should pay the remaining;<\/li>\n<li>If the value of the ticket, for the chosen show, is lower than the ticket\/voucher, the residual can be used to purchase tickets for other Everything is New shows until 31st of December of 2022.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;The voucher guarantees me a ticket for NOS Alive\u201922?&#8221;][vc_column_text]No. The voucher allows the purchase of a NOS Alive\u201922 ticket, subject to availability. For that reason, we advise you that you use it as soon as possible, in order to guarantee your place ate NOS Alive\u201922.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Can I request a refund of my voucher?&#8221;][vc_column_text]Yes.<\/p>\n<ul>\n<li>For those who hold a voucher valid until December 31, 2021, you can request a refund within the first 14 working days of January 2022 at the point of sale or website where they were purchased. If you do not do so, the voucher will be valid until December 31, 2022.<\/li>\n<li>For those who hold a voucher valid until December 31, 2022, you can request a refund within the first 14 working days of January 2023 at the point from the sale or website where they were purchased.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;I won my ticket in a contest. Does it remain valid for the new dates?&#8221;][vc_column_text]Yes. Tickets won in contests, or other promotional actions, such as invitations and similar, are valid for the corresponding days of the week, with no possibility of exchanging the day.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=&#8221;Are the tickets for the new dates already on sale?&#8221;][vc_column_text]Yes, tickets are already on sale at the official points of sale.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row content_width=&#8221;full&#8221; equal_height=&#8221;&#8221; background_type=&#8221;featured_image&#8221; background_effect=&#8221;zoomin&#8221; background_img_lazyload=&#8221;1&#8243; add_overlay=&#8221;yes&#8221; overlay_color=&#8221;custom&#8221; overlay_opacity=&#8221;60&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1767712457392{padding-top: 6em !important;padding-bottom: 3em !important;}&#8221; overlay_custom_color=&#8221;#000000&#8243;][vc_column][vc_custom_heading style=&#8221;&#8221; text=&#8221;FAQ&#8221; font_size=&#8221;&#8221; font_weight=&#8221;700&#8243; tag=&#8221;h1&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;&#8221; background_type=&#8221;image&#8221; background_color=&#8221;custom&#8221; background_img_lazyload=&#8221;1&#8243; border_color=&#8221;black&#8221; border_style=&#8221;solid&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; css=&#8221;.vc_custom_1767712435028{border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 25px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8221; background_custom_color=&#8221;#0a0404&#8243;][vc_column][vc_accordion background=&#8221;transparent&#8221;][vc_accordion_tab i_type=&#8221;fontawesome&#8221; i_icon_fontawesome=&#8221;fa fa-ticket&#8221; add_icon=&#8221;true&#8221; title=&#8221;How can I exchange&#8230;<\/p>\n<p><a rel=\"bookmark\" class=\"hyperbent-button-simple wvc-button wvc-button-size-xs\" href=\"https:\/\/nosalive.com\/en\/faq\/\"><span>Continue reading<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":109377,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NOS Alive Festival | Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"See the answers to the most frequent questions of festival-goers about tickets, passes, access and other information about the NOS Alive Festival.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nosalive.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" 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