00 FAQ EN

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20, everyone’s safety being always our priority. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates.

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20, everyone’s safety being always our priority. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates.

Due to the Covid-19 pandemic that the world is currently facing, Taylor Swift has decided to cancel her European tour for 2020, therefore she will not be part of the July edition of NOS Alive 2020. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.

Tickets already purchased for NOS Alive 2020 remain valid for the new date, if the festival is postponed. Thank you. Soon we will be together.

Tickets for NOS Alive’20 remain available for purchase.

NOS Alive’20 is working on every scenario, including postponement of festival dates with the same line-up. We are following all necessary safety precautions and recommendations in accordance with the Portuguese government, Directorate-General of Health and along with the competent authorities that work with us at the Festival. We will share more information on our usual social media channels as soon as possible. We will be together soon.

NOS Alive’20 is working on every scenario, including postponement of festival dates with the same line-up. We are following all necessary safety precautions and recommendations in accordance with the Portuguese government, Directorate-General of Health and along with the competent authorities that work with us at the Festival. We will share more information, that includes ticket information, on our usual social media channels as soon as possible. Thank you for your understanding. We will be together soon.

The 3 day passes must be exchanged for a bracelet on the first day at the entrance of NOS Alive at one of the several points of exchange inside the festival grounds.

No, the access to the camping site (Lisbon Camping) costs between 19 and 32 Euros and can be purchased in the usual places.

The following objects/items are not allowed at NOS Alive grounds:

• Dangerous objects (knives , any type of weapon, chains, spiky belts and/or bracelets, etc.);
• Plastic bottles with lids
• Alcoholic beverages
• Boxes with food
• Professional cameras /video cameras
• Sound recorders
• Selfie sticks –  Iphone/GoPro
• Animals;
• Helmets
• Glass objects (bottles/perfumes, etc.)
• Anything that may be thrown

There’s a cloakroom available at the Welcome Center. The cloakroom is free to store items that are not allowed to enter the venue.

Yes, all ticket types are available at the usual points of sale.

No, the exchange must be carried out on the first day at entrance of the festival.

After the ticket validation on the first day, the ticket is no longer valid and access on the following days is possible only through a bracelet.

If you hold a daily ticket, it is not possible to leave the grounds and get in again, the process being the same as in a regular show.  If you hold a three day ticket and you have already the matching bracelet, you may enter and exit the grounds.

No. The ticket is personal and non transferable.

Upon entry, the ticket is validated and the next time you enter you must be wearing the bracelet.

If you do not have a bracelet, you cannot enter since the ticket has already been validated on the day it was first used.

No. Any damage that is visible on the bracelet means the person is not allowed.

The bracelet will serve as the entrance ticket to facilitate the control.

Therefore, if the bracelet is sewn or loose, you cannot enter the festival grounds.

If you have any allergies or a profession that involves removing the bracelet, this should be stated and proven when placing the bracelet so that a new bracelet can be placed daily.

The bracelet to be removed must be submitted daily when placing a new one.

No, as long as the ticket has not already been used to enter. The name on the ticket only serves to personalize it.

It depends on the collection/delivery method you have chosen.

If you choose delivery by mail or collection at the point of sale, contact it.

If you have chosen collection at the festival grounds, you may collect it between 10 am and 11 pm of the respective day for which you purchased your ticket at the NOS Alive’15 ticket office, showing your ID.

If the buyer does not collect the ticket, he/she must write a statement with a copy of the ID card, identifying the person authorized to collect the ticket.

Yes, there is. The ticket office opens at 10 am.

The minium age are 6 years old.

No. The bracelet is valid for entering and exiting the festival grounds. However, the ticket is the proof of purchase of the ticket and can be requested at any time upon entry.