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FAQ

Q&A NOS ALIVE 2020/2021

Article 5 of The Decree Law no.10-I/2020 of 26 of March, law no. 19/2020 of 29 of May.

Due to Covid-19 NOS ALIVE’20 will be cancelled or postponed to what date?

The 14th edition of the NOS ALIVE Festival will be rescheduled for 7, 8, 9 and 10 of July 2021.

Are the tickets I purchased for NOS Alive 2020 still valid for NOS Alive 2021?

No. The tickets you bought for NOS Alive 2020 should be exchanged for new tickets with the new dates for NOS Alive 2021, or for a voucher of the same value, at the original vendors where tickets were purchased, from 15th of June of 2020.

Am I obligated to exchange my NOS Alive 2020 ticket for a voucher?

No. You can use your ticket as a voucher of the same value.

How can I use my voucher?

The voucher can be used to exchange for tickets of NOS ALIVE 2021 or any other show of Everything Is New scheduled until 31 of December 2021 that can be checked at https://everythingisnew.pt/, here you can also find a list of agencies, official vendors and online ticket selling platforms that accept you voucher.

Can I have a refund of the ticket value in case I no longer wish to go to NOS ALIVE 2021?

You can request for a refund of the facial value of your ticket at the original vendor, from 25th of July 2021 (15 days after the NOS Alive 2021 edition) and until the first 14 working days of January 2022.

Can I directly exchange my purchased ticket for NOS ALIVE 2021 ticket?

Yes, simply send a message to the ticket vendor where you originally bought your ticket and ask for the exchange.

Can I directly exchange my purchased ticket for another Everything Is New show?

Yes. Simply send a message to the ticket vendor where you originally bought your ticket and ask for the exchange for a ticket for the Everything Is New scheduled until 31 of December 2021 that can be checked at https://everythingisnew.pt/.

Does the exchange have any cost?

No. The exchange will be made with the following conditions:
• If the value of ticket for the chosen show is of superior value of the ticket/voucher, the remaining amount must be payed.
• If the value of ticket for the chosen show is inferior to the value of the ticket/ voucher, the remaining amount can be used for the purchase of other tickets of Everything Is New shows until 31 of December 2021.

The voucher guarantees me a ticket for NOS ALIVE’21?

No. The voucher only permits a NOS ALIVE 2021 ticket purchase by means of available capacity. For this reason, we suggest you exchange your voucher as soon as possible to guarantee your spot at NOS ALIVE 2021.

Once I exchange my NOS Alive 2020 ticket for a NOS Alive 2021 ticket can I have a refund?

No. To request a refund you should keep you NOS Alive 2020 ticket or exchange it for a voucher.

NOS Alive was postponed? When will it be decided?

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20, everyone’s safety being always our priority. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates.

NOS Alive should be cancelled/postponed.

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20, everyone’s safety being always our priority. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates.

Taylor Swift cancelled?

Due to the Covid-19 pandemic that the world is currently facing, Taylor Swift has decided to cancel her European tour for 2020, therefore she will not be part of the July edition of NOS Alive 2020. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.

Taylor Swift cancelled. Does the remaining line-up stay the same?

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.

Other cancelations.

After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive’20. We are evaluating daily, all possibilities in order to enjoy music at Passeio Marítimo de Algés and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.

In case of postponement of the event do I have to return/ exchange my ticket or is it valid for the new dates?

Tickets already purchased for NOS Alive 2020 remain valid for the new date, if the festival is postponed. Thank you. Soon we will be together.

When will ticket sales resume?

Tickets for NOS Alive’20 remain available for purchase.

Artist cancelations

NOS Alive’20 is working on every scenario, including postponement of festival dates with the same line-up. We are following all necessary safety precautions and recommendations in accordance with the Portuguese government, Directorate-General of Health and along with the competent authorities that work with us at the Festival. We will share more information on our usual social media channels as soon as possible. We will be together soon.

Refund

NOS Alive’20 is working on every scenario, including postponement of festival dates with the same line-up. We are following all necessary safety precautions and recommendations in accordance with the Portuguese government, Directorate-General of Health and along with the competent authorities that work with us at the Festival. We will share more information, that includes ticket information, on our usual social media channels as soon as possible. Thank you for your understanding. We will be together soon.

How can I exchange my 3 day pass for a bracelet?

The 3 day passes must be exchanged for a bracelet on the first day at the entrance of NOS Alive at one of the several points of exchange inside the festival grounds.

Do the 3 day passes include access to the camping site?

No, the access to the camping site (Lisbon Camping) costs between 19 and 32 Euros and can be purchased in the usual places.

What are the restrictions to enter the festival grounds?

The following objects/items are not allowed at NOS Alive grounds:

  • Dangerous objects (knives , any type of weapon, chains, spiky belts and/or bracelets, etc.);
  • Plastic bottles with lids
  • Alcoholic beverages
  • Boxes with food
  • Professional cameras /video cameras
  • Sound recorders
  • Selfie sticks –  Iphone/GoPro
  • Animals;
  • Helmets
  • Glass objects (bottles/perfumes, etc.)
  • Anything that may be thrown

There’s a cloakroom available at the Welcome Center. The cloakroom is free to store items that are not allowed to enter the venue.

Are tickets already being sold?

Yes, all ticket types are available at the usual points of sale.

If I have a 3 day pass and I attend on the first day, can I make the exchange on the second day?

No, the exchange must be carried out on the first day at entrance of the festival.

After the ticket validation on the first day, the ticket is no longer valid and access on the following days is possible only through a bracelet.

Can I enter and exit the festival grounds with my ticket?

If you hold a daily ticket, it is not possible to leave the grounds and get in again, the process being the same as in a regular show.  If you hold a three day ticket and you have already the matching bracelet, you may enter and exit the grounds.

I bought a 3 day pass and I’m not going on one of the days. Can I give my ticket to a friend for him to go on the day when I’m not going?

No. The ticket is personal and non transferable.

Upon entry, the ticket is validated and the next time you enter you must be wearing the bracelet.

If you do not have a bracelet, you cannot enter since the ticket has already been validated on the day it was first used.

When I have my bracelet put on can I remove it?

No. Any damage that is visible on the bracelet means the person is not allowed.

The bracelet will serve as the entrance ticket to facilitate the control.

Therefore, if the bracelet is sewn or loose, you cannot enter the festival grounds.

If you have any allergies or a profession that involves removing the bracelet, this should be stated and proven when placing the bracelet so that a new bracelet can be placed daily.

The bracelet to be removed must be submitted daily when placing a new one.

I was offered a ticket to the NOS Alive. However, the ticket has the name of the person who bought it. Am I going to have any problems at the entrance?

No, as long as the ticket has not already been used to enter. The name on the ticket only serves to personalize it.

I bought a ticket in one of the online points of sale advertised by NOS Alive. How can I get it?

It depends on the collection/delivery method you have chosen.

If you choose delivery by mail or collection at the point of sale, contact it.

If you have chosen collection at the festival grounds, you may collect it between 10 am and 11 pm of the respective day for which you purchased your ticket at the NOS Alive’15 ticket office, showing your ID.

If the buyer does not collect the ticket, he/she must write a statement with a copy of the ID card, identifying the person authorized to collect the ticket.

Is there a ticket office near the festival grounds?

Yes, there is. The ticket office opens at 10 am.

What is the minimum age for entry to the grounds?

The minium age are 6 years old.

After exchanging my 3 day pass for a bracelet, can I through my ticket to the trash?

No. The bracelet is valid for entering and exiting the festival grounds. However, the ticket is the proof of purchase of the ticket and can be requested at any time upon entry.